You can contact our reservation center through calling (507) 6317-0936

All those that are in the perimeter of Panama City, that is, between the Tocumen airport to the Las Americas bridge, and to the San Miguelito Bridge. Areas such as Los Andes or towards the city of Colón and the area crossing the Bridge of the Americas are considered outside the route, they pay an additional supplement.

Regarding the transfer service that is included in the packages and One-Day Tours, this is provided from a specific point, which is indicated at the time the reservation is confirmed, generally it is a hotel within the perimeter of the city. If in your case you are far from the meeting point, we have a transfer service whose cost is additional to the reservation of the package, it can be hired from our platform.

The meeting points are set out in each of the One-Day Tours or reserved packages, you can also find this information in the reservation confirmation.

This will depend on your nationality and/or type of passport, we suggest you check at: http://www.migracion.gob.pa or on the website of the Panamanian consulate in your country.

In you visit our sections: One-Day Tour and All inclusive, in the details of the products you will find the option for groups. Otherwise, and if you want some type of special package, you can contact our sales team at: [email protected], depending on the size of the group, the discount will be awarded.

The staff used for our tours is bilingual Spanish and English.

You must request a prior quote with the number of people that make up the group, contact us through: [email protected]

ALL INCLUSIVE minimum with 30 days. ONE DAY TOURS minimum 24 hours before.

You can make this type of reservation directly with our sales team at the email: [email protected]

If you have not yet subscribed to our promotions newsletter, please do so and we will periodically send you information on current discounts and promotions.

One-Day Tours in the next 5 to 24 hours after the reservation is made.

This information can be found in the description of each product in the Terms and Conditions section.

There are different location applications, we can recommend that you download Google Maps to your mobile or from your computer: www.googlemaps.com.

All our All Inclusive have travel insurance, but if your desire is a broader protection coverage, we can gladly quote you, please contact our sales team: [email protected].

In our platform you will find the option of payment through bank transfer or deposit. If you also like to communicate with us through the email: [email protected], to send you the instructions.

Our platform has high levels of security that guarantee the absolute confidentiality of your payment details. If you like, you can read our payment conditions in the category: LEGAL, payment conditions found in the section: HELP of our platform.

You can find everything related to our general conditions as well as cancellation policies in our section: LEGAL, in addition to the characteristics of each package.

Reservation modifications depend on the type of modifications you want to make, these are subject to study and approval by our reservation team. For any modification you must contact: [email protected], you must provide: reservation number and type of modification, it will be responded to in a term no longer than 72 hours.

Failure to attend the scheduled place and time is considered a Not Show, therefore the loss of the amount paid for the product (this is specified in our general reservation conditions). We also suggest you contact our customer service department: [email protected], state if necessary, this will be analyzed, without the guarantee that you can join the tours

In the event that a service provider cancels a visit on the same day, please contact THE PANAMA EXPERIENCE Customer Service by email and indicate the details of the visit, as well as the reservation reference number and We will refund the corresponding amount.

We invite you to read our terms and conditions, which I accept at the time of purchase of the product, in the legal section of HELP.

Not all reservations can be modified, we invite you to contact us through [email protected]

Please note that not all travel products can be canceled free of charge. Read the Terms and Conditions at the bottom of most THE PANAMA EXPERIENCE pages regarding the cancellation fee. Also, there may be additional information under the Important Information heading. Read all the information in search of the sections that interest you. If you decide to go ahead with the cancellation request, please contact our Customer Service and indicate your current reservation number, as well as the specific details of your request and we can inform you if there is any cancellation charge or not.

Please note that not all travel products can be refunded free of charge. Before departure, please read the Terms and Conditions regarding the cancellation fee. These data are found in the descriptive section of TERMS AND CONDITIONS.